Videotron helix router

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Videotron helix router

The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. It allows you to connect all your wireless devices to the Wifi network at home. For more details on its colours, refer to this chart. Enable you to connect two telephones using a telephone cord for Videotron telephony clients only.

Coming soon. Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. Your Helix Fi gateway The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. Telephone cord inputs 2 Enable you to connect two telephones using a telephone cord for Videotron telephony clients only.

Ethernet ports 2 Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable. Coaxial cable input Enables you to connect the Gateway to a coaxial outlet. Power supply input Enables you to connect the Gateway to a power outlet. Gateway restart button Enables you to restart the Gateway.

Password Default password to connect to your Wi-Fi network for the first time. Status LED. Off The device is powered off. Green 1 blink pattern per second Upstream synchronization. White steady The device is powered on and functional. Red steady No Internet connectivity synchronization blocked.

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Blue 1 blink per second for 2 minutes WPS mode. Was this article useful? Have more questions? Ask the Community Any specific questions?

À la découverte d'Helix : Le déballage

Contact us From your computer or mobile device, enjoy fast, real-time service!Helix is here! And your enthusiasm for the product is impressive. You have several questions for us, well we have answers. Here are the answers to the 10 most frequently asked questions you had about it:. Discover all available Helix Internet Plans here. The Helix Fi Gateway is an all-in-one product that combines the features of a modem and router.

It delivers optimized, stable and powerful Wi-Fi to all connected devices. No, illico recordings and settings cannot be transferred to Helix. To quickly reschedule your daily recordings, simply use the voice command; say the name of the show you want to record and select Record in the menu that opens.

Not at all! Get more details on the apps here. During the installation, the technician sets up the equipment to ensure optimal performance and give you the best Helix experience possible. The Voice remote is your best friend! Using it makes it easy to find your favourite shows, movies, series, channels and actors. See this article for voice command ideas. The Support site is your ally, do not hesitate to consult it.

You can also ask your question to the Community in order to have access to its wisdom. Do you have more specific questions? Stay tuned for upcoming communications, you will soon have the opportunity to ask our Helix experts.

Go to the Videotron. Sign In. Advice, tips, and new products. First steps No thanks. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Or Post on the Community.Learn everything about their use, how to manage your options, and how to troubleshoot them in case of problems. Discover the many possibilities offered by your Helix ecosystem and take control of your experience. See the start-up guide. You can get access to our ultra-intelligent and high-performance Helix Internet service without signing up for Helix TV.

Discover all available plans here. You need one Helix terminal for each TV you want to connect to Helix. The Helix Fi gateway is an all-in-one product that combines the features of a modem and router. It delivers optimized, stable and powerful Wi-Fi to all connected devices. You can use your own Wi-Fi router with the Helix Fi gateway. Will I get to keep my recordings if I switch from illico to Helix? No, illico recordings and settings cannot be transferred to the new Helix platform. To quickly reschedule your daily recordings, simply use voice command: say the name of the show you want to record and select Record in the menu that opens.

Will watching TV through the Helix platform affect my Internet speed? Not at all! Helix also features mobile and online apps that enable you to watch your content anywhere while on the move. Get more details on the apps here. In addition, Helix Fi also features a mobile and online app that will give you complete control over Internet access in your home.

Can I move the equipment after the technician has installed it? During the installation, the technician sets up the equipment to ensure optimal performance and give you the best Helix experience possible. The voice remote is your best friend!

Using it makes it easy to find your favourite shows, movies, series, channels and actors. Check out this article for voice command ideas. Note that you can also access the TV search menu by pressing the Helix button on your voice remote. Want to pay your bill for your Mobile Phone, Home Phone, illico, etc.?

videotron helix router

Go to the Customer Centre and sign in to your Videotron account. Want to pay your bills online? You have a Helix account number and a Videotron account number. Login to My Helix Account. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. Breadcrumb Home Support How can we help? Help with our products and services Learn everything about their use, how to manage your options, and how to troubleshoot them in case of problems.

Helix Internet. Helix TV. Voice command. Logo de l'application Helix. My account. Parental control. Popular subjects Access the most popular support topics.Rotate image Save Cancel.

videotron helix router

Breaking news: See More. More Rules New Posts. Search this thread. Thoughts on Videotron Helix? It looks like straight garbage. We can no longer get unlimited internet unless we go by Helix plans.

With Helix, say goodbye to rental fees

So, the time of contracts is back. The chain changed and became the device. This will dissuade people from leaving Videotron since they will have already invested money into them. I find this move very scummy, almost in line with mobile companies and their device financing. Are you sure about that? I have unlimited internet with them that has nothing to do with TV.

I don't see that going away. As for the hardware prices, I think those are early adopter prices that will improve once the initial demand has subsided. Not sure about the modem. I do find the number of channels offered in their packages pretty limited.

They're also not too good at math. Not impressed by the rates and packages to say the least. I agree, for TV the receivers prices are nice. Just you lose a lot of hours of recording since you only get hours of cloud recording per month.

For me, it's the price of the modem which sucks. If you go look into the older rates, they removed high speeds and added caps on all of them, forcing you toward helix.

Switch to fizz internet. All their plans are unlimited. I t was also unclear whether i could use my existing router which would make it interesting. The web page also just goes in circles if you look for any information.

Forcing to buy the equipment is a crap move.Step 1: Open your Web browser and type in the router IP address Step 2: Enter the username admin and password blank by defaultand then click OK or Log in. Step 1: Make sure the computer you are using is connected to the router with an Ethernet cable. Step 4: In the command prompt, type ipconfig and press Enter. Under this header, find the Default Gateway. The address displayed here should be the address of the router Step 1: With the unit on, insert a paper clip into the hole labelled Reset on the back of the unit.

Step 2: Hold the paper clip down for 10 seconds and release. Step 3: The unit will reboot on its own. Once the WLAN light stops blinking, the unit is reset. Press Enter.

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Step 2: The default username is admin and the password field is left blank. Click OK. Step 3: Click the Tools tab and then click Admin on the left. Step 4: To change the administrative password, enter a new password in the Admin Password section.

Step 2: The default password is left blank. Click Log in. Step 3: Click the Status tab at the top of the page to access the Device Info section.

Note: When you log in to your router, you will be directed to this page by default. Step 4: The current firmware version is listed in the General section. This button is the Wi-Fi Protected Setup button. WPS is designed to support Wi-Fi-certified You will not have to create a wireless network name SSID or security key. Note: When you use unconfigured mode, all router settings will be added automatically. There is no need to enable Wireless Network Settings.

Click Save Settings and reboot. Note: After configuring the Wireless Network Settings, you will have to enter a personal identification number PIN generated from your wireless adapter in order to establish a proper connection between client and host. Step 1: Log in to the router and click on the Advanced tab. Click on Log in.

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Step 6: Start WPS on the wireless client device you are adding to your wireless network. As the router attempts to connect to the wireless client, the timer will be set. A message will be displayed indicating that the wireless device has been successfully added, as shown below.

Step 3: Click the Advance tab and Website Filter on the left hand side of the screen. Indicate the Websites you wish to block or restrict access to.

Is this your first visit?

When you have finished, click Save Settings. You will then have to set up a policy for the Website filter.Make the most of your experience by adding devices to your Helix ecosystem. Become an owner and save. Helix is introducing an innovative payment program for your equipment in 24 equal instalments, without interest or conditions.

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At the end of your month agreement, you will no longer have to pay any monthly charges on your equipment, whether you have 1 or 5 terminals at home. Yet another benefit of becoming a Helix customer! You will quickly notice all the benefits of this new program compared to those of providers that lease equipment, as you will stop paying for your terminals after 24 months. You also have the freedom to pay for all your equipment in a single instalment when you subscribe, thereby reducing your monthly fees.

Get total control of your experience, according to your needs, in order to fully experience innovation at home. Already a Videotron customer? Do you already have certain services like the Internet or illico with us?

Lets you access Helix directly on your screen. Lets you perform many different actions using voice recognition technology. Helps you improve coverage in your home, if needed.

I already have my own equipment, can I use it with Helix? Helix is an entertainment ecosystem that replaces your existing equipment: the Helix Fi Gateway replaces the Wi-Fi router and modem and the Helix TV terminal replaces the illico terminal. How much does the Helix equipment cost? Can I rent it? The Helix equipment can only be purchased. There are two payment options:. The Helix Fi Gateway is an all-in-one product that combines the features of a modem and router.

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It delivers optimized, stable and powerful Wi-Fi to all connected devices. What do I do with the Videotron equipment I already have? After the installation, the technician will take back any rental equipment and leave the equipment that belongs to you. You can sell it, give it away or recycle it, as you wish. Discover all available Helix Internet Plans here. Get more details on the apps here.

videotron helix router

Discover a family of high-performance devices with a sleek, sober design to take advantage of an abundance of content and ultrapowerful Wi-Fi. For more information. Skip to content. Breadcrumb Home Shop Find the Helix plans available to you Equipement With Helix, say goodbye to rental fees Make the most of your experience by adding devices to your Helix ecosystem.

Change to Helix. Helix TV terminal Lets you access Helix directly on your screen. Voice remote Lets you perform many different actions using voice recognition technology.

videotron helix router

Wi-Fi pod Helps you improve coverage in your home, if needed. Have more questions?

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Equipment Helix, state-of-the-art equipment Discover a family of high-performance devices with a sleek, sober design to take advantage of an abundance of content and ultrapowerful Wi-Fi. Conditions Helix technology is available or exclusively available in some regions. Taxes not included. Taxes on equipment purchased through an instalment payment plan must be paid in full upon purchase.Each router has a number of parameters to configure.

Though in most cases, several of these parameters remain unused, it is still important to check the basic, security and wireless settings.

How can we help?

First, to configure your router manually, connect the router to your computer. Note that this section can vary depending on your router model. Select this option. The other options should work with their default values. If these can support UPnP, they will automatically assign ports in the router without modifications on your part.

Example of a Linksys interface. Example of D-Link interface. Changing the password. It is important to choose a secure password of at least eight characters, combining letters and numbers. Carefully write it down. Example of a D-Link interface. If you are using a router that offers a wireless functionality, move on to the section concerning wireless WiFi configuration of your router.

Home support. Connect your modem and router Router localisation Installing your videotron router Connection problems.

What is Wi-Fi? Security Security portal Securing your router. How does Internet usage work? What is Internet usage? Network connection problems Solving email problems. Different wireless frequency bands How to position your wireless router? How does the Wi-Fi signal work? Types of interference Install your router in 4 easy steps. Configuring router. Other routers. Has this article answered your questions?


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